Free Shipping $49+
Factory Direct No Middleman
30-Day Returns
24/7 1-800-HEIMA-00
Washer drum fails to spin or barely rotates during the spin cycle; clutch assembly is not engaging the tub rotation properly.
Loud grinding or clicking sounds during agitation or spin indicate worn clutch pads or broken internal springs inside the assembly.
Samsung 8E fault code is triggered when the control board detects the clutch motor cannot fully engage the clutch assembly during agitation.
Pulsator moves sluggishly or not at all, resulting in clothes not being cleaned effectively due to failed clutch engagement.
💡 Pro Tip: How to Know If Your Clutch Assembly Has Failed
Your part is likely the culprit if you notice any of the following:
⚠️ Washer drum will not spin or spins very weakly during the spin cycle
⚠️ Loud grinding or clicking noise when the washer attempts to agitate or spin
⚠️ 8E error code displayed — indicates clutch/motor engagement failure
⚠️ Drum barely moves (only an inch or so) before stopping during spin cycle
🔍 Before replacing, first inspect the clutch motor DC31-20014C to confirm it is fully activating the clutch assembly. Also check between the spin basket and outer tub for trapped items, and inspect the drain pump DC97-19289F for debris. If the drive shaft, pulsator, and spin basket teeth all check out, the clutch assembly DC97-16984A is the most likely failure point.
📦 What's in the Box
✅ 1× Washer Clutch Assembly (DC97-16984A) — Complete unit, 6.71 lbs, fits Samsung top-load washers
We typically respond within 1 business day. Include your appliance model number for the fastest answer.
Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
Reviews
There are no reviews yet.