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Washer pumps water out but the drum never enters spin cycle or spins very slowly — the actuator has failed to shift the transmission from agitate to spin mode.
Machine fills and runs through cycle timing but the agitator/washplate does not move — actuator is not receiving or executing the agitate command from the control board.
Washer stops mid-cycle, lid-lock light blinks, and the cycle will not advance — a malfunctioning actuator triggers false error codes that halt operation.
After pressing Start the washer does nothing or immediately pauses — the control board detects an actuator position fault and prevents the cycle from initiating.
Abnormal grinding or repetitive clicking from underneath the washer during operation, caused by a stripped gear or cracked housing inside the actuator gearmotor.
💡 Pro Tip: How to Diagnose a Failing Shift Actuator
Your part is likely the culprit if you notice any of the following:
⚠️ Washer pumps water but tub never spins or spins very slowly
⚠️ Machine fills and drains but agitator does not move
⚠️ Cycle gets stuck in one phase and lid-lock light blinks repeatedly
⚠️ Abnormal grinding or clicking noise from the bottom of the washer during operation
Tilt the washer onto its front panel and inspect the actuator beneath the tub. If the small gearmotor has a broken tooth or the housing is cracked, replace the actuator. While you have access, also inspect the splutch cam ring (W10721967) and drive belt (W10006384) for wear — these three parts fail together most often.
📦 What's in the Box
✅ 1× W10006355 Washer Shift Actuator with black housing (120V 60Hz 4W synchronous motor, adapter wire harness included)
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Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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