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The upper agitator body has cracked or stripped at the lower connection collar, causing it to spin freely without moving clothes. Replacing the upper agitator restores proper oscillation during the wash cycle.
A broken or loose upper agitator fails to create the cyclonic water movement needed to work detergent through the load, leaving clothes unevenly wetted and soiled after the cycle.
When the agitator breaks free from its bolt or mounting tabs shear off, the loose plastic body bangs against the wash basket walls during every agitate stroke, producing rhythmic clunking sounds.
An off-center or detached upper agitator causes the drum load to become unbalanced, producing strong vibrations and walking movement of the machine during wash cycles.
The fabric softener dispenser cap is integrated into the top of the upper agitator. A cracked or misaligned agitator body disrupts the siphon mechanism, preventing softener from releasing into the rinse water.
💡 Pro Tip: Is Your Upper Agitator the Problem?
Your part is likely the culprit if you notice any of the following:
⚠️ Clothes come out dirty — uneven oscillation is leaving fabric under-agitated
⚠️ Loud clunking or thumping noise from inside the wash tub during the agitate cycle
⚠️ Agitator wobbles, spins freely, or has visibly broken off from the lower base
⚠️ Fabric softener dispenser no longer releases properly due to agitator misalignment
🔍 Diagnostic tip: Open the lid during the agitate cycle. The upper agitator should oscillate firmly back and forth in sync with the wash plate. If it spins loosely in both directions or stays stationary while the base moves, the upper agitator body or its connection collar is stripped — replace it before the loose plastic damages the lower agitator or drive block.
📦 What's in the Box
✅ 1× Upper Agitator Body (white ABS, compatible with W10836692 / AP5988691 / W10680220)
✅ 1× Mounting Nut
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Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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