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Washer tub rocks violently or the whole machine walks across the floor during spin cycle due to worn or broken suspension damper rods failing to stabilize the drum.
Samsung washer repeatedly displays UE (unbalanced error) or DC error code and halts the spin cycle. Faulty suspension rods prevent the tub from balancing even with normal-sized loads.
Thumping or banging sounds during the wash or spin cycle caused by the drum swinging and striking the cabinet due to insufficient damping from degraded suspension rods.
Control board interrupts spin multiple times attempting to re-balance the drum. Replacing all four suspension rods restores proper tub support and allows normal spin completion.
Excessive drum movement from broken dampers places abnormal stress on hoses and tub connections, potentially causing water leaks. New suspension rods eliminate the root-cause movement.
💡 Pro Tip: How to Know Your Suspension Damper Needs Replacing
Your part is likely the culprit if you notice any of the following:
⚠️ Washer shakes violently or "walks" across the floor during spin cycle
⚠️ Loud banging or thumping sounds coming from inside the machine during active loads
⚠️ Samsung washer displaying UE or DC error codes — especially with small or normal-sized loads
⚠️ Spin cycle stops repeatedly as the control board tries to re-balance the drum
Pro Note: Samsung top-load washers use 4 suspension rods total — 2 front (DC97-16350T) and 2 rear (DC97-16350S). Always replace all four at the same time to prevent uneven wear and ensure the fix holds long-term. Before purchasing, verify your rod length: this part measures 26.4 inches.
📦 What's in the Box
✅ 1× DC97-16350S Suspension Damper Rod Assembly (26.4 in / ~671 mm, sold individually)
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Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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