




Lower dishrack sticks, jams, or is difficult to pull out and push in due to broken or worn carrier and roller assembly.
Grinding, squeaking, or rattling sounds when moving the lower rack in or out, caused by cracked or deformed rollers dragging on the track.
Lower rack sits unevenly or collapses on one side because a carrier tab is cracked or a roller has broken off its axle.
Dishes not cleaning properly because the rack cannot seat fully into the tub, disrupting spray arm alignment and water coverage.




💡 Pro Tip: Diagnose a Worn Rack Carrier Before You Order
Your part is likely the culprit if you notice any of the following:
⚠️ Lower rack sticks, jams, or tilts when pulling it in or out
⚠️ Loud grinding, squeaking, or rattling noise when sliding the rack
⚠️ Rack drops unevenly — one side sits lower than the other
⚠️ Visible cracks, missing chunks, or a roller that spins freely off its axle
🔍 Pull the lower rack all the way out and flip it over. Inspect each corner carrier: the roller should spin smoothly and the carrier body should have no cracks or broken tabs. If any single carrier is damaged, replace all four at the same time — the others are equally worn and will fail within weeks.
📦 What's in the Box
✅ 1× WD28X27241 Rack Carrier and Roller Kit (fits left OR right side — universal design)
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Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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