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Washer vibrates violently or moves across the floor during the spin cycle due to worn or broken suspension rods that can no longer dampen tub movement.
The "UL" fault code appears on Cabrio-style washers when faulty suspension rods allow the tub to shift out of balance during agitation or spin.
Tub strikes the cabinet walls producing loud banging or thumping sounds when suspension rods are cracked, stretched, or have deteriorated ball cups.
Wash tub visibly sags or tilts to one side when loaded because one or more suspension rods have snapped or lost tension, causing uneven tub support.
💡 Pro Tip: Is Your Suspension Rod Kit Failing?
Your part is likely the culprit if you notice any of the following:
⚠️ Washer shakes, vibrates excessively, or "walks" across the floor during spin
⚠️ Loud banging or thumping noises, especially at high spin speeds
⚠️ "UL" (Unbalanced Load) error code appearing repeatedly on Cabrio models
⚠️ Washer tub visibly sagging or tilting when loaded with laundry
👨🔧 Technician tip: Always replace all 4 suspension rods at the same time — uneven rod wear is the #1 cause of repeat failures. Inspect the suspension balls and bushings for cracking or flattening; if worn, they accelerate rod failure. Also verify the washer sits level on a solid floor after installation.
📦 What's in the Box
✅ 4× Suspension Rods (23.6 in / ~600 mm, coated steel)
✅ 4× Suspension Balls (ABS plastic with silicone cushion)
✅ 4× Suspension Bushings / Ball Housings
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Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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