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Water pooling under the unit during or after a wash cycle caused by a worn or cracked motor shaft seal allowing water to escape around the pump shaft.
Water infiltrating the motor housing through a failed shaft seal, contaminating the bearings and causing grinding noise or complete motor failure.
Moisture from a leaking shaft seal trips the leak sensor on the base pan, causing the control board to halt the cycle as a protective shutdown.
Water reaching the motor windings through a degraded shaft seal causes electrical shorts or overheating, producing a burning odor during operation.
💡 Pro Tip: How to Know Your Motor Shaft Seal Has Failed
Your part is likely the culprit if you notice any of the following:
⚠️ Water puddle forming directly under the dishwasher at the center-bottom after a wash cycle
⚠️ Grinding or humming noise from the pump area — early sign of water reaching the motor bearings
⚠️ Dishwasher stops mid-cycle or fails to start due to moisture tripping the leak sensor
⚠️ Visible oil residue or discoloration around the base of the pump/motor assembly
🔍 Technician's test: Pull the dishwasher out, remove the lower access panel, and run a short cycle. Watch the motor shaft junction with a flashlight — any weeping or dripping confirms the shaft seal is the source. Replace it before the leak wicks into the motor windings.
📦 What's in the Box
✅ 1× DD62-00053A Motor Pump Oil Shaft Seal (NBR rubber + stainless steel, black)
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Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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