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The upper dishrack gets stuck, binds on the rails, or requires excessive force to pull in and out — caused by a broken or cracked wheel mount that no longer rolls on the track.
The upper rack tilts to one side inside the dishwasher because one or more wheel mounts have failed and can no longer support the rack evenly on both rail tracks.
A broken wheel forces the plastic rack bracket to scrape directly against the metal track, creating grinding or squeaking sounds every time the rack is opened or closed.
A misaligned or stuck upper rack caused by a failed wheel mount may prevent dishes from being positioned correctly under spray arms, leading to poor wash results on the top rack.
💡 Pro Tip: How to Diagnose a Bad Upper Dishrack Wheel
Your part is likely the culprit if you notice any of the following:
⚠️ Upper dishrack does not slide smoothly or gets stuck on the rails
⚠️ Rack sits unevenly or lopsided inside the dishwasher
⚠️ Grinding, squeaking, or resistance noise when pulling the rack in or out
⚠️ Wheel visibly cracked, broken off, or missing from the rack bracket
💡 Technician's tip: If one wheel has broken, inspect all four wheel mounts on both sides of the upper rack — even if only one is broken, replace all four at once to prevent repeat failures and ensure balanced gliding. Use a flat-head screwdriver to flex and release the plastic end-cap tab on the track before attempting to pull the rack free.
📦 What's in the Box
✅ 1× Upper Dishrack Wheel Mount (OEM equivalent for WP8268743, sold individually)
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Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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