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The cold water inlet valve solenoid has failed open-circuit, preventing water from entering the tub during cold or warm cycles.
A stuck-open or shorted solenoid coil causes the valve to remain open, allowing water to flood the tub even when the washer is powered off.
The control board detects insufficient water flow during the fill phase and triggers error code 4E or 4C, indicating a faulty cold water inlet valve.
Cracked valve body or degraded rubber seals cause water to leak from the rear of the machine near the supply hose coupling.
Partially clogged or weakened solenoid restricts cold water flow, resulting in inadequate water levels and poor wash performance.
💡 Pro Tip: Is Your Water Inlet Valve the Problem?
Your part is likely the culprit if you notice any of the following:
⚠️ Washer fills with water slowly or not at all — cold-cycle only
⚠️ Washer continues to fill with water even when turned off (valve stuck open)
⚠️ Samsung 4E or 4C error code appears on the display during the fill phase
⚠️ Water leaking from the back of the machine near the supply hose connections
🔎 Technician Tip: Test the solenoid coils with a multimeter set to resistance (Ω). A healthy coil reads approximately 200–500 Ω. An open circuit (OL) or short (0 Ω) confirms valve failure. Always shut off water supply and unplug the machine before testing.
📦 What's in the Box
✅ 1× DC62-00311C Cold Water Inlet Valve (2-Port Solenoid, 110–127V / 50–60Hz)
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Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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