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Washer completes the wash cycle but water remains in the tub. A failed pump motor or seized impeller prevents water from being expelled through the drain hose.
Water pools under or in front of the machine. A cracked pump housing, worn seal, or loose hose connection at the pump body causes water to escape during the drain cycle.
Washer drains slowly or partially, then stalls before entering the spin cycle. Restricted water flow through a failing pump prevents the machine from transitioning to spin.
Water enters the tub and immediately drains out. A defective pump that cannot hold water back during fill, or a faulty check valve within the pump assembly, causes this symptom.
Grinding, humming, or rattling sound occurs when the washer attempts to drain. Debris lodged in the impeller or a worn pump bearing creates excessive noise and reduces draining efficiency.
💡 Pro Tip: How to Diagnose a Failing Washer Drain Pump
Your part is likely the culprit if you notice any of the following:
⚠️ Washer finishes cycle but tub remains full of water or drains very slowly
⚠️ Visible water pooling under or in front of the machine after a cycle
⚠️ Loud humming or grinding noise during the drain portion of the cycle
⚠️ Machine fills with water and immediately drains (fills and drains at the same time)
Diagnostic tip: With the washer unplugged, manually spin the pump impeller through the inlet port. A healthy impeller spins freely. If it is seized, broken, or you see debris wedged inside, the pump must be replaced. Also check the pump motor for continuity with a multimeter — no continuity confirms a failed pump motor.
📦 What's in the Box
✅ 1× Washer Drain Pump 3352493 (dual-port, direct-drive, large port 1-3/4" / small port 1-1/4")
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Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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