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Washer fills and drains normally but the drum will not spin — a broken or slipped drive belt is the most common cause.
The agitator stops moving or fails to rotate during the wash cycle, indicating the belt is no longer transferring motor power.
Loud thumping, squealing, or slapping sounds heard from inside the cabinet, caused by a worn, frayed, or partially detached belt slipping on the pulleys.
A distinct burning rubber odor during operation signals that the belt is slipping against the motor pulley under load rather than turning freely.
💡 Pro Tip: How to Know Your Drive Belt Has Failed
Your part is likely the culprit if you notice any of the following:
⚠️ Washer fills with water and drains but drum never spins
⚠️ Agitator stops moving mid-cycle or will not agitate at all
⚠️ Loud thumping, squealing, or squeaking noise during operation
⚠️ Burning rubber smell coming from the washer cabinet
🔍 Diagnosis tip: Open the washer lid and manually rotate the agitator. If it spins freely with no resistance and the motor still runs, the drive belt has snapped or slipped off the pulley. Visually confirm by tilting the machine back and inspecting the belt path between the motor shaft pulley and the large drum pulley — a broken or frayed belt is an immediate sign of failure.
📦 What's in the Box
✅ 1× Washer Drive Belt WH01X27538 (22" long, 0.5" wide, 5-rib / 4-groove, rubber)
We typically respond within 1 business day. Include your appliance model number for the fastest answer.
Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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