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Detergent remains in the cup after the full wash cycle — the solenoid or wax motor has failed and the dispenser door never opens to release soap into the tub.
Dishes come out with food residue, grease, or film because insufficient detergent is being released during the wash cycle due to a partially or fully failed dispenser.
The dispenser door latch is broken, cracked, or jammed — preventing it from latching before a cycle or from springing open at the correct time during washing.
Rinse aid remains in the reservoir and is not dispensed during the rinse cycle, causing cloudy spots and streaks on glassware and dishes.
Detergent leaks or drips out of the dispenser compartment during the wash cycle, indicating a failed door seal, cracked housing, or damaged latch that no longer seals properly.
💡 Pro Tip: How to Know If Your Detergent Dispenser Has Failed
Your part is likely the culprit if you notice any of the following:
⚠️ Detergent remains in the cup after the wash cycle completes — dispenser door never opened
⚠️ Dishes come out dirty, greasy, or with visible food residue despite loading correctly
⚠️ Dispenser door latch is broken, cracked, or won't click shut before starting a cycle
⚠️ Rinse aid is not releasing — glasses look cloudy or spotted after washing
🔎 Quick Test: Start a normal wash cycle and pause it mid-cycle (about 20–30 min in). Open the door carefully and check if the detergent cup has opened. If detergent is still sitting in the closed cup, the solenoid or wax motor has failed and the dispenser needs replacement. Also inspect the latch spring — a common wear point on GE dispensers.
📦 What's in the Box
✅ 1× Dishwasher Detergent & Rinse Aid Dispenser Assembly (13.5V DC / 7W, non-sensor, wax motor, gray, ~5-3/4"L × 1-7/8"W × 3-3/4"H)
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Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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