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Upper dishrack is hard to push in or pull out, requires excessive force, or catches and jerks along the rails.
The upper rack tilts downward or drops when pulled out because one or more rollers are cracked or missing, removing load-bearing support.
One or more rollers have visibly cracked, chipped, or fallen off entirely, causing uneven rack movement or contact between the rack and dishwasher walls.
A damaged axle or flat-spotted roller creates a scraping or grinding sound every time the upper rack is opened or closed during loading.
💡 Pro Tip: How to Know Your Upper Dishrack Roller Needs Replacing
Your part is likely the culprit if you notice any of the following:
⚠️ Upper dish rack is difficult or jerky to slide in and out of the dishwasher
⚠️ Rack drops, tilts, or sags when pulled forward
⚠️ Visible cracks, chips, or broken pieces on one or more rollers
⚠️ Scraping or grinding noise when opening/closing the upper rack
🔍 Diagnosis Tip: Pull the upper rack fully out and flip it over. Inspect each roller — if any appear cracked, flattened, or missing, replace all of them at the same time. Rollers on the same rack wear at a similar rate, so partial replacement often leads to another failure within weeks.
📦 What's in the Box
✅ 1× Upper Dishrack Roller with Axle Assembly (Gray, 1-1/16"L × 1"W × 1-1/16"H)
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Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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