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The upper rack drops to the lower position on its own or fails to hold at the desired height after adjustment — caused by a broken or cracked positioner clip that can no longer grip the adjuster arm.
The rack height adjuster arm detaches from the rack during loading or unloading because the positioner that secures it to the dishrack frame has snapped or gone missing.
The upper rack tilts to one side, feels stiff, or makes clicking/grinding noises when sliding in and out — often caused by a damaged positioner causing the adjuster assembly to misalign on one side.
A cracked, snapped, or missing plastic clip is visible on the upper rack side rail assembly. This positioner clip holds the adjuster arm in the correct orientation and must be replaced to restore normal rack function.
💡 Pro Tip: Is Your Upper Rack Adjuster Positioner Failing?
Your part is likely the culprit if you notice any of the following:
⚠️ Upper rack drops down unexpectedly or will not stay at the selected height position
⚠️ Adjuster arm keeps falling off or feels loose when moving the rack in and out
⚠️ Unusual resistance, grinding, or clicking sounds when sliding the upper rack
⚠️ Visible crack, break, or missing plastic clip on the side of the upper rack assembly
👨🔧 Technician Tip: Inspect both left and right side positioners at the same time — they wear at the same rate. Replacing both sides together prevents one-sided sag and uneven rack loading. If the adjuster arm (W10195839) also appears worn or cracked, replace it alongside the positioner for a complete fix.
📦 What's in the Box
✅ 1× Dishwasher Upper Rack Adjuster Positioner (Gray ABS Plastic, 1-3/16"L × 3/8"W × 1-7/8"H, replaces W10195840 / WPW10195840)
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Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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