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Worn or broken suspension rods cause the tub to sit unevenly, triggering Samsung's unbalance error codes (DC, UE, UB, UR). Replacing all four rods restores tub balance and clears the error.
If the washer shakes violently or moves across the floor during spin, one or more suspension rods have likely lost their damping ability. New rods absorb shock and stabilize the tub.
A failed suspension rod allows the tub to contact the cabinet walls during agitation or spin, producing loud banging sounds. Replacing the rod eliminates metal-on-metal impact noise.
The control board may interrupt the spin cycle multiple times attempting to rebalance the load when suspension rods are weak. Replacing all rods simultaneously resolves uneven wear and restores normal spin operation.
💡 Pro Tip: How to Confirm Your Suspension Rod Has Failed
Your part is likely the culprit if you notice any of the following:
⚠️ Washer displays DC, UE, UB, or UR error codes repeatedly during spin
⚠️ Machine shakes violently or "walks" across the floor during spin cycle
⚠️ Loud banging or clunking noise heard during agitation or spin
⚠️ Control board stops the spin cycle multiple times trying to rebalance the load
🔍 Tech Tip: Open the lid and press down firmly on each corner of the tub. If any corner drops more than the others or feels loose/springy, that rod is worn or broken. Always replace all four rods at the same time to prevent uneven wear and recurring imbalance issues.
📦 What's in the Box
✅ 1× DC97-16350E Suspension Rod Assembly with Integrated Spring (~26.3–26.7 in. length) — Note: Most Samsung top-load washers require a quantity of 4. Please order accordingly.
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Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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