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The dishrack is difficult to pull out or push in, requiring excessive force, caused by a worn, cracked, or broken roller adjuster that no longer rolls freely on the rack rail.
The upper dishrack tilts forward, sags, or comes off its track during loading or unloading, indicating the adjuster body has cracked and can no longer hold the rack in the correct height position.
Unusual grinding, clicking, or scraping sounds occur when moving the top rack in or out, caused by a damaged roller that can no longer spin smoothly along the dishrack rail.
The 2-position height adjustment feature is stuck or broken, preventing the upper rack from being raised or lowered to accommodate tall items, due to a broken adjuster locking tab.
💡 Pro Tip: Is Your Upper Rack the Problem?
Your part is likely the culprit if you notice any of the following:
⚠️ Upper dishrack is hard to slide in or out, requiring force to move
⚠️ The upper rack tilts, droops, or falls off its track mid-cycle
⚠️ Grinding, scraping, or clicking noises when pulling out the top rack
⚠️ Visible cracks, chips, or broken tabs on the existing roller or adjuster body
Pull the upper rack fully out and inspect all four roller-adjuster assemblies (two per side). Even one broken unit can cause the entire rack to bind or derail. Replace worn units in pairs or as a full set of four to ensure even glide and stable height adjustment.
📦 What's in the Box
✅ 1× WP8561996 Upper Dishrack Roller & 2-Position Adjuster Assembly (ABS, snap-fit mount)
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Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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