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Upper agitator stops moving entirely during the wash cycle while the lower half rotates normally — worn dogs have lost their tooth grip.
Agitator ratchets freely in one direction but fails to engage and lock in the opposite direction, resulting in poor clothes movement.
Without proper back-and-forth agitation, laundry sits in water with minimal tumbling action, leaving clothes soiled after a full wash cycle.
Loss of directional control causes clothes to wrap around the agitator instead of tumbling freely, leading to tangling and fabric stress.
💡 Pro Tip: How to Confirm Your Agitator Dogs Are Worn
Your part is likely the culprit if you notice any of the following:
⚠️ Upper agitator spins freely in both directions by hand (no ratchet resistance)
⚠️ Washer runs but clothes come out dirty — agitator moves in only one direction or not at all
⚠️ Laundry becomes tangled or knotted without the usual back-and-forth tumbling action
⚠️ Bottom half of agitator rotates while top half stays stationary during the wash cycle
🔍 Diagnostic tip: Unplug the washer, remove the softener dispenser cap, and manually twist the upper agitator. If it turns freely in both directions without any clicking resistance, the dogs are worn and need replacement. Always replace all 4 dogs as a set — replacing only 1 or 2 causes uneven wear and early re-failure.
📦 What's in the Box
✅ 4× 80040 Washer Agitator Directional Cogs / Dog Ears (high-durability plastic, white/beige)
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Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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