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The upper dishrack drops down on one or both sides because the plastic adjuster arm has cracked or snapped off from the wheel assembly, causing the rack to lose support.
The upper rack rolls off its guide rail or becomes difficult to push in and out smoothly due to a broken or misaligned adjuster assembly.
Cannot raise or lower the upper rack to fit tall glasses or large plates because the adjuster lever or housing is cracked and no longer engages the height-lock positions.
One or more of the white nylon roller wheels has snapped off the adjuster bracket, leaving the rack without proper rolling support on the side rail.
💡 Pro Tip: Is Your Upper Rack Adjuster the Problem?
Your part is likely the culprit if you notice any of the following:
⚠️ Upper rack sags or drops down on one or both sides
⚠️ Rack slides off the track or won't stay in position
⚠️ Height adjustment lever no longer locks into position
⚠️ Visible cracked, snapped, or missing plastic arms on the adjuster assembly
🔍 Tip: Pull the upper rack out fully and inspect both left and right adjuster assemblies. If the plastic arm that connects the adjuster to the white wheel is broken or missing, this kit provides everything needed to rebuild both sides. Always replace both sides at once — if one side has failed, the other is close behind.
📦 What's in the Box
✅ 1× Upper Rack Adjuster Kit (Left + Right side assemblies, includes metal brackets, white rollers/wheels, adjuster arms, and mounting hardware — complete set for both sides)
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Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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