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Washer shakes violently or walks during the spin cycle due to worn or broken suspension springs unable to dampen drum movement.
Thumping or banging sounds during wash or spin caused by the drum striking the cabinet when springs lose tension.
The inner tub sits unevenly or rubs the outer tub when one or more springs are stretched, broken, or detached from their mounting hooks.
Control board triggers UL/unbalanced errors repeatedly even with small balanced loads, because a weakened spring cannot hold the drum level during spin.
💡 Pro Tip: Is Your Suspension Spring the Problem?
Your part is likely the culprit if you notice any of the following:
⚠️ Washer shakes violently or walks across the floor during spin cycle
⚠️ Loud banging or thumping noise during wash or spin
⚠️ Drum appears off-center or rubs against the cabinet walls
⚠️ Unbalanced load errors even with small, evenly distributed loads
🛠 Open the washer lid and manually press down on the drum — it should bounce back smoothly and evenly. If it feels loose, drops to one side, or you can visually see a broken/stretched spring hooking the tub to the base frame, replace all 6 springs at the same time to restore even suspension tension.
📦 What's in the Box
✅ 6× Heavy-Duty Washer Suspension Springs (Replaces Whirlpool 12002773)
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Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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