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Washer tub remains full of water after the cycle — motor fails to activate or impeller is broken, preventing water from being expelled through the drain hose.
Pump motor runs and makes noise but water does not move — worn bearings, seized impeller or foreign object (coin, lint) blocking the pump chamber.
Control board detects that the drain pump is not completing its cycle within the expected time, triggering a fault code and halting the wash programme.
Machine drains inconsistently — pumps water some cycles but not others — indicating a failing motor winding or loose terminal connection on the M231XP pump.
A cracked or seized pump body can cause water to bypass the impeller chamber and leak onto the floor during the drain phase.
💡 Pro Tip: Is Your Washer's Drain Pump the Problem?
Your part is likely the culprit if you notice any of the following:
⚠️ Washer tub remains full of water after the cycle ends — machine will not drain
⚠️ Loud humming or grinding noise during the drain/spin phase but no water movement
⚠️ E21 / F21 / 5E drain-error code displayed on the control panel
⚠️ Pump runs intermittently or spins freely but fails to expel water (broken impeller)
🔍 Before ordering, remove the existing pump motor from its housing and compare the body diameter, terminal position (separate contacts at rear) and mounting pattern (3 self-tapping screws) to confirm M231XP compatibility. Always unplug the machine and drain any remaining water before accessing the pump.
📦 What's in the Box
✅ 1× Askoll-type M231XP Drain Pump Motor (40W, 230V, motor assembly only — no housing)
We typically respond within 1 business day. Include your appliance model number for the fastest answer.
Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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