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Worn or broken suspension rods allow the tub to shift off-center during spin, triggering Samsung's DC or UE error and stopping the cycle repeatedly.
Failed damper springs no longer absorb tub movement, causing loud banging, thumping, and the washer cabinet to shake or walk across the floor.
A rod that has lost spring tension lets the tub drop lower than designed, causing it to knock against the inner cabinet walls during agitation or spin.
The control board repeatedly pauses the spin cycle to try to rebalance the load when one or more suspension rods can no longer stabilize the tub.
💡 Pro Tip: How to Know If Your Suspension Rods Are Failing
Your part is likely the culprit if you notice any of the following:
⚠️ Washer stops mid-cycle with a DC or UE out-of-balance error code
⚠️ Loud banging, thumping, or heavy vibration during the spin cycle
⚠️ Washer cabinet is visibly walking or rocking across the floor
⚠️ Tub appears to sit unevenly or contacts the cabinet during agitation
🔍 Diagnosis tip: Lift the washer lid and manually push the tub sideways. If it drops with a clunk rather than returning smoothly and firmly, one or more rods have lost their damping spring tension. Samsung and industry technicians recommend replacing all four rods simultaneously to avoid uneven support, which can cause a persistent out-of-balance condition even after partial replacement.
📦 What's in the Box
✅ 1× DC97-16350N Suspension Damper Rod Assembly (25 in., sold individually — order qty 4 for a complete set)
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Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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