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Washer motor runs and water drains but the basket does not spin — stripped hub splines no longer transfer torque from the transmission to the basket.
Wash plate spins freely or not at all during the agitation cycle; the drive hub can no longer grip the spin shaft.
Loud knocking, grinding, or banging sounds during spin or agitation caused by a cracked or worn-out drive hub loosely contacting the shaft.
Machine shakes violently or walks across the floor during spin because the basket is not seated and driven evenly on the shaft.
Basket spins but at reduced speed — partially stripped hub splines slip under load, preventing the basket from reaching full RPM.
Laundry is soaking wet after the cycle because the spin basket slips and never achieves sufficient centrifugal force to extract water.
💡 Pro Tip: How to Know Your Drive Hub Is Failing
Your part is likely the culprit if you notice any of the following:
⚠️ Washer pumps and drains but the basket will not spin
⚠️ Clothes come out soaked — spin cycle starts but basket slips
⚠️ Washer will not agitate or agitates intermittently
⚠️ Loud knocking, grinding noise, or excessive vibration during spin
🛠 Quick field test: Remove the wash plate center cap and lift the plate. Inspect the plastic drive hub splines — if they are visibly stripped, rounded off, or cracked, replacement is confirmed. Overloading the washer is the #1 cause of premature hub wear; always respect the rated load capacity after installing the new hub.
📦 What's in the Box
✅ 1× W10528947 Washer Basket Drive Hub (ABS plastic, splined)
✅ 1× Drive Block Retainer (U-clip / horseshoe retainer)
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Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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