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Worn or dislodged suspension rods cause the tub to become unbalanced, triggering DC or UE error codes and stopping the spin cycle repeatedly.
Failed damper rods allow the tub to shift and bang against the cabinet during spin, producing loud thumping or walking movement across the floor.
When one or more rods collapse or lose spring tension, the tub drops on one corner, causing uneven load distribution and washing results.
The washer control board detects imbalance from weak rods and repeatedly pauses the spin cycle attempting to redistribute the load, extending cycle time significantly.
💡 Pro Tip: How to Tell If Your Suspension Rods Have Failed
Your part is likely the culprit if you notice any of the following:
⚠️ Washer displays DC, UE, or unbalanced load error codes repeatedly during spin
⚠️ Tub sits noticeably lower on one corner or rocks when pressed by hand
⚠️ Excessive banging, thumping, or walking across the floor during spin cycle
⚠️ Control board interrupts or stops the spin cycle multiple times to attempt rebalancing
🔍 Quick Test: Press down firmly on the washer tub and release quickly. The tub should return smoothly to its resting position without bouncing or oscillating. If it bounces or stays low on one side, replace all 4 rods at the same time for even wear and tub stability.
📦 What's in the Box
✅ 1× Suspension Rod & Spring Assembly DC97-16350C (~25.6 in) — order qty 4 for a full set
We typically respond within 1 business day. Include your appliance model number for the fastest answer.
Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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