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The adjuster prongs or wheel cage cracks, causing the upper rack to drop down onto the lower rack mid-cycle or when loading dishes.
Broken or seized adjuster components prevent the upper rack from moving smoothly along the side rail tracks.
Cracked thumb pad actuator or broken adjuster arm makes it impossible to raise or lower the upper rack to accommodate tall items.
A sagging or misaligned upper rack positions dishes outside the optimal spray zone, resulting in poor wash performance on the top rack.
💡 Pro Tip: Is Your Upper Rack Adjuster the Problem?
Your part is likely the culprit if you notice any of the following:
⚠️ Upper rack sags, tilts, or drops down onto the lower rack during use
⚠️ Rack will not pull out or push in smoothly along the side rails
⚠️ Height adjustment button/thumb pad is broken, cracked, or missing
⚠️ Dishes on the top rack are not getting clean — rack is sitting too low
🔍 Quick Check: Pull out the upper rack and inspect both side adjuster assemblies. Look for broken prongs, missing wheels, cracked plastic brackets, or a wheel that has snapped free from its cage. If either side shows damage, replace both at the same time — the other side is likely close to failure too.
📦 What's in the Box
✅ 2× Upper Rack Adjuster Assemblies (Left + Right, 1.25" wheels)
✅ 2× Adjuster Actuators with Thumb Pads
✅ 2× Adjuster Arm Housings + 2× Housing Covers
✅ 4× Positioner Clips + 4× Mounting Screws
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Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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