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Worn suspension rods allow the tub to swing freely and slam against the cabinet during spin, causing loud banging and severe vibration.
Failed rods cannot dampen tub movement, triggering Samsung's DC error code and causing the machine to stop the spin cycle repeatedly.
Degraded damper caps and rods lose their shock-absorbing ability, allowing whole-machine movement that causes the washer to migrate across the floor.
When suspension rods are worn, the washer senses an imbalanced tub and continuously pauses and retries the spin cycle, extending wash time dramatically.
💡 Pro Tip: Is Your Suspension Rod the Problem?
Your part is likely the culprit if you notice any of the following:
⚠️ Washer tub bangs loudly against the cabinet during spin cycle
⚠️ "DC" (out-of-balance) error code appears repeatedly on the display
⚠️ Machine walks across the floor or vibrates excessively even with balanced loads
⚠️ Spin cycle stops mid-cycle and restarts multiple times trying to balance
👨🔧 Technician's Note: Always replace all four rods at the same time. Mixing old and new rods creates uneven damping and the DC error code will return within weeks. Also inspect the damper caps — if the white nylon cup is cracked or missing, the rod is definitely due for replacement.
📦 What's in the Box
✅ 4× Suspension Rod Assemblies (DC97-18610F, 28-7/8" L × 1-1/2" dia., Metal/Plastic, White/Pink/Black/Brass)
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Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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