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Washer fills, washes, and drains normally but the drum never enters the spin cycle — clothes come out completely soaked.
Drum does not oscillate back and forth during the wash or rinse cycle; machine sits full of water with no motion.
Washer fails to transition between wash and spin modes, remaining stuck on a single setting or stopping mid-cycle.
Loud metal-on-metal grinding sound heard when the machine attempts to shift between agitation and spin, typically at the start of the rinse or spin cycle.
Washer eventually shifts cycles but with a long pause, hesitation, or repeated clicking sounds from the transmission area before moving on.
Control board displays a cycle error or spin-speed fault code because the actuator's optical sensor cannot confirm the splutch position.
💡 Pro Tip: Is Your Shift Actuator the Culprit?
Your part is likely the culprit if you notice any of the following:
⚠️ Washer fills and drains but won't spin — clothes come out soaking wet
⚠️ Drum agitates fine during wash but does nothing at the spin cycle
⚠️ Loud metal-on-metal grinding noise when transitioning between wash and rinse
⚠️ Washer gets stuck in one cycle, hesitates to shift, or displays an error code related to spin speed
🔩 Diagnostic tip: Set your multimeter to resistance mode and probe the actuator motor terminals. A reading outside 2,000–3,500 Ohms confirms failure. Also manually wiggle the shift arm — if the machine works when you move it by hand but not automatically, the actuator motor has failed.
📦 What's in the Box
✅ 1× W10913953 Shift Actuator Assembly (6-pin, 120V 60Hz 4W 3RPM, pre-wired harness connector)
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Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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