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Washer drum retains standing water after cycle completes; pump motor failed or impeller jammed.
Grinding, humming, or rattling sound during the drain phase indicates a failing pump motor or debris caught in the impeller.
Water puddles forming at the front bottom of the washer caused by a cracked pump housing or failed pump seal.
Washer fails to spin or leaves clothes excessively wet because inadequate drainage prevents the machine from entering the high-speed spin cycle.
Machine halts and displays a drain error code (F9, E1, or similar) due to pump failure preventing the cycle from advancing.
💡 Pro Tip: How to Tell If Your Drain Pump Has Failed
Your part is likely the culprit if you notice any of the following:
⚠️ Water remains standing in the drum after the cycle ends
⚠️ Loud humming or grinding noise during the drain portion of the cycle
⚠️ Visible water leaking from the front bottom of the washer
⚠️ Washer stops mid-cycle and will not advance; clothes remain soaking wet
🔍 Diagnostic Tip: Select Drain/Spin and listen closely — if the pump hums but no water moves, the impeller is likely jammed or the pump motor has failed. Disconnect power, remove the pump access panel, and check for coins, lint, or debris lodged in the impeller before ordering. A clear impeller with no water movement confirms a failed motor winding — time to replace the pump assembly.
📦 What's in the Box
✅ 1× Drain Pump & Motor Assembly (120V / 24W, Color: Black/Off-White, replaces W10465252 / WPW10465252)
We typically respond within 1 business day. Include your appliance model number for the fastest answer.
Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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