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The burner knob rotates without engaging the gas valve or triggering the igniter, making it impossible to light or control the burner.
Physical damage such as cracks, chips, or missing pieces causes the knob to lose its grip on the D-shaft or makes the heat markings unreadable.
The knob falls off the valve stem repeatedly because the internal D-shaft sleeve is worn or stripped, preventing a secure fit.
Heat warping or internal damage makes the knob stiff and hard to rotate, preventing accurate burner adjustment and safe operation.
💡 Pro Tip: Is Your Burner Knob the Problem?
Your part is likely the culprit if you notice any of the following:
⚠️ Knob spins freely without engaging the valve or clicking the igniter
⚠️ Cracked, chipped, or broken knob body — markings are no longer legible
⚠️ Knob is stuck or extremely difficult to turn, preventing flame adjustment
⚠️ Knob pulls off the shaft without resistance and will not stay seated
Quick test: With the cooktop OFF and gas supply closed, try turning the knob. It should move smoothly through all positions with firm detents. If it spins loosely, cracks are visible, or the D-shaft insert is stripped, replace the knob immediately for safe operation.
📦 What's in the Box
✅ 1× Burner Control Knob — Stainless Steel (WB03X24360 compatible, D-shaft, sold individually)
We typically respond within 1 business day. Include your appliance model number for the fastest answer.
Disclaimer: Compatibility information, part numbers, and model fitment data on this page are sourced from manufacturer databases and third-party references. While we strive for accuracy, please verify your appliance model number before ordering. Heima is not responsible for errors or omissions in compatibility listings.
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